The ProColor Winning Formula
ProColor Collision aims to be a repairer of choice by delivering high customer satisfaction and quality collision repairs. The auto body shops in our network are locally owned and operated by individuals with deep roots in their community and backed by the power of a global network. Each member of ProColor Collision goes through rigorous evaluation prior to joining our network. We also provide ongoing training and assessment to ensure that they and their teams continuously deliver quality workmanship on every vehicle.
Commitment to Safety and Training
The automotive industry is constantly evolving in terms of technology, build, safety, and performance. At ProColor Collision, we know that customers expect the highest standards of safety and quality repair for their vehicle. That’s why we provide continuous training to our network owner-operators and their team of technicians on the latest equipment and repair technologies.
Majority of our collision repair centers have also achieved certification from national and international industry bodies such as I-CAR. These certifications provide a seal of approval that our technicians have the technical knowledge and training in the most complex mechanical and collision repair requirements for modern vehicles and based on manufacturer specifications.
Customer PRO Satisfaction Program
In an extremely competitive aftermarket business, we believe that it’s especially important to reinforce our service offerings to deliver the best personal experience that our customers would like to have. Our PRO Satisfaction Program is designed to meet and exceed the highest expectations from our customers.
We support our network with tailor-made solutions that help them deliver outstanding customer service, while ensuring all procedures and safety standards are followed consistently by our body shops. This includes a continuous customer experience training program for our collision repair centers. We also offer a national limited lifetime warranty on the repairs performed on your vehicle for added comfort.
National Limited Lifetime Warranty
ProColor Collision network offers a National Limited Lifetime Warranty covering labor and paint materials. The warranty on replaced parts is limited to the warranty provided by the supplier or manufacturer of said part. Damage caused by normal aging of the vehicle, rust or flaking paint caused by rocks, other collision or impact is excluded from this guarantee.
To be eligible for warranty coverage, your claim must be accompanied by the repair invoice and the warranty document that was given to you when your vehicle was delivered. For a warranty claim to be administered by a repair center other than the one that repaired the vehicle or in case of dispute, contact us at Toll-free: 1-800-554-0306 / firstname.lastname@example.org.
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Managing Your Insurance Claim
Our ProColor Collision repair centers offer hassle-free service with managing your insurance claim. Our rigorous customer service standards, the quality of our work and our respect of delivery dates ensure that we meet the standards of excellence required by your insurance company. Let us handle all the paperwork and details with your insurer to facilitate your claim settlement.